Shipping & Returns

Returns Policy

To initiate a return or exchange, a Return Merchandise Authorization (RMA) number is required. Please contact us via email at returns@vintagerubber.com or by phone to obtain an RMA number, which must be clearly marked on the exterior of the returned package.

Items are eligible for return or exchange within 180 days from the purchase date, provided they are complete, undamaged, uninstalled, unmodified, and in their original packaging. Refunds will be issued in the same form as the original payment method.

For returns within 60 days of purchase, a full refund or exchange will be promptly processed.

Returns made between 90 and 365 days from the purchase date will be issued as a store credit applicable to your next purchase. Original shipping and handling fees are non-refundable.

Exchanges for items of equivalent value to the original purchase will incur no additional shipping or handling charges.

Orders older than 365 days are not eligible for return or exchange, except in cases related to warranty claims.

For international returns due to unpaid customs duties, a 10% restocking and handling fee will apply, and initial shipping fees will not be reimbursed.

Shipping Policy

We are committed to processing and delivering your order promptly and securely. International shipping costs may vary due to fluctuating rates and are calculated to remain as competitive as possible. Shipping rates are determined based on the weight, and destination of the package. Certain products may not be eligible for international shipping. If you encounter restrictions, please contact us through our "Contact Us" page to explore available international ordering options.

Special services such as delivery confirmation or insurance must be requested prior to placing your order to allow for necessary documentation and pricing adjustments. These services are not automatically included.

Please note that for items exceeding 30 inches in length, such as window scrapers, USPS may apply additional charges. In such cases, orders may be shipped via UPS or FedEx for efficiency, as our shipping system calculates rates based on weight rather than dimensions.

For international shipments, UPS or FedEx is the preferred carrier.